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Technical Documents

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Installation Documents

ServicePRO Desktop Setup User Guide:  PDF

In-Browser Pre-requisites GPO Deployment User Guide : PDF

ServicePRO Window/AD Password Reset Component Setup - User Guide: PDF

NOTE:
If you are running on 14.2.2 or earlier version of ServicePRO or using the Legacy Password Reset Component, you must uninstall the Legacy Password Reset Utility before updating to the newest version of Password Reset Utility.

Please read the Password Reset Utility Guide for more information: PDF


Technical Specifications

ServicePRO: PDF
ServicePRO Web Technical Specs: PDF
HelpSTAR 2012: PDF

ServicePRO Web Documentation

Fast Mode: PDF
Accessibility Documentation: PDF
ServicePRO Web Accessibility Conformance Report: PDF
Login Integration for Webpages: PDF
AD Pass-through Authentication: PDF

ServicePRO ADFS Authentication Configuration and Server Setup

ADFS Authentication and Configuration Documentation: PDF
ADFS Server Setup Documentation: PDF

ServicePRO Angular Rewrite Release Notes

November 2025 Maintenance Release: PDF
Design Changes and Limitations: PDF

July 2024 Beta Release: PDF
October 2023 Alpha Release: PDF
March 2023 Preview Release: PDF

Release Notes

November 2025 Maintenance Release: PDF

July 2024 Maintenance Release: PDF

  • Patch for July 2024 Maintenance Release - Patch version 14.2.22.64 for ServicePRO 14.2.22.x for addressing the EWS Disabling for Office 365 Mailboxes, is released on July 16, 2026 to include the implementation of a new Mail Server Type option called “Microsoft 365 Outlook” under System Email Account Setup and User Mail Server Settings. If you are currently using ServicePRO 14.2.22.x OR a lower version, please contact the ServicePRO Support Team to receive this patch version. Please refer to the detailed user guide for this new implementation at Microsoft 365 Outlook Server Type

September 2023 Maintenance Release: PDF
December 2022 Maintenance Release: PDF
August 2021 Maintenance Release: PDF
November 2020 Maintenance Release: PDF
July 2020 Maintenance Release: PDF
January 2020 Maintenance Release: PDF
December 2018 Maintenance Release: PDF
June 2018 Maintenance Release: PDF
November 2017 Maintenance Release: PDF
August 2017 Maintenance Release: PDF
January 2017 Maintenance Release: PDF
October 2016 Maintenance Release: PDF
April 2016 Maintenance Release: PDF
November 2015 Maintenance Release: PDF
September 2015 Maintenance Release: PDF
August 2015 Maintenance Release: PDF
July 2015 Maintenance Release: PDF
May 2015 Maintenance Release: PDF
April 2015 Maintenance Release: PDF
December 2014 Maintenance Release: PDF

Feature Request Notes

September 2023 Feature Release Notes: PDF

August 2021 Feature Release Notes: PDF
July 2020 Feature Release Notes: PDF
January 2020 Feature Release Notes: PDF
December 2018 Feature Release Notes: PDF
June 2018 Feature Release Notes: PDF
August 2017 Feature Release Notes: PDF
October 2016 Feature Release Notes: PDF
April 2016 Feature Release Notes: PDF
November 2015 Feature Release Notes: PDF
July 2015 Feature Request Notes: PDF

HelpSTAR VS ServicePRO Changelog

Changelog - Last updated July 2016: PDF

Misc. Documents

ServicePRO Features: PDF

ServicePRO GDPR Compliance

ServicePRO GDPR Compliance Documentation: PDF

ServicePRO Mobile

(Available in ServicePRO version 14.2.16 or higher)

ServicePRO Mobile User Guide: PDF

ServicePRO Web API

ServicePRO Web API User Guide: PDF

ServicePRO Web API Installation: To install ServicePRO Web API for your ServicePRO installation, please reach out to our technical support team at Service@ServicePRO.email

NOTE: ServicePRO WebAPI is only available for release version 14.2.11.22 or later.

Software Development Kit (SDK)

ServicePRO Software Development Kit (SDK) - Getting Started

Setting up OAuth 2.0 in Gmail

Instructions to set Gmail for OAUTH2 for Business accounts: PDF