Add-On Feature EnhancementsThe following new features are introduced in the product and these are available based on custom request(s).
Please contact our ServicePRO Customer Support Representatives if you are interested in these add-on features.
Additional charges apply for enabling these features
- Customized Rating Survey
The Custom Rating Survey feature will facilitate setting up additional survey questions to be answered by the requester while performing approval rating process in addition to the existing timeliness rating, quality rating and approval memo.
- James Chatbot Integration
Help Desk Technology has partnered with Actionable Science to incorporate their AI powered conversational Virtual Assistant called “James” in ServicePRO
- JIRA Integration
ServicePRO integrates with JIRA using the Zapier platform and ServicePRO JIRA Plug-in.
- Best Solution Request for Publish, Review, and Rating
New feature to Review and Rate Best Solutions is introduced in ServicePRO and ServicePRO Web as a separate add-on.
- Attachment Export Utility
A utility to extract and export all the attachments from ServicePRO is available.