Sample 2: Forward emails with a specific subject line

Back to Business Rule Examples

Select the System email account that you would like to Monitor

NOTE: This can be applied to more than one System Email Account configured in ServicePRO.

Please see how to configure multiple System Email Accounts.

GeneralTab

• You can either Choose "All Users" or "Users not in ServicePRO Database" options to create non existing users in ServicePRO Database.
  
• Settings section is referring to ServicePRO User settings from Manage Users
  
  

Conditions Will not change:

ConditionsTab

Workflow will not change; therefore, all fields will be set to "Unchanged":

Workflow Tab

Create an Email notification with the following:

(Please note this is just a sample, Email template can be customized to your needs)

Email Template

Notification Tab